Article: SOSP-600 - General Troubleshooting Guide

SOSP-600 - General Troubleshooting Guide

The Gemini SOSP-600 is a powerful floating Bluetooth® speaker designed for outdoor fun, with immersive 270-degree sound, multi-speaker pairing, and vibrant LED lighting. If you're experiencing issues with your SOSP-600, this guide will help you quickly identify and resolve common problems.

Power & Charging Issues

Problem: Speaker won’t turn on or won’t charge
Quick Solution:

Ensure the AC power cable is securely connected to both the speaker and a working outlet.
Try a different outlet or cable if available.
If the battery doesn’t reach full charge within the expected time, unplug and allow it to cool before retrying.
Avoid charging in extreme temperatures (below 32°F or above 113°F).

Bluetooth Connection Problems

Problem: Unable to pair with a device
Quick Solution:

Press and hold the BT button for 3 seconds to enter pairing mode (blue LED will flash).
On your device, select SoundSplash SOSP600 from the Bluetooth list.
If pairing fails, power cycle the speaker and try again.
For factory reset, press and hold the BT button for 8 seconds.

No Sound or Distorted Audio

Problem: Speaker is on but no sound or poor sound quality
Quick Solution:

Check volume level (range is 0–16; default is 8).
Ensure your device’s volume is turned up and not muted.
Try switching between Bluetooth and USB modes to isolate the issue.
If using mic/guitar inputs, adjust the gain knobs inside the waterproof compartment.

Mic/Guitar Input Not Working

Problem: No sound from mic or guitar
Quick Solution:

Confirm cables are fully inserted into the ¼" input jacks.
Adjust the gain knobs inside the rear compartment.
Long press the X Bass/Mic Echo button to toggle echo effect on or off.

LED Lighting Not Responding

Problem: Lights won’t turn on or are stuck
Quick Solution:

Press the LED button to cycle through lighting modes.
Press and hold for 2 seconds to turn lighting off completely.
If lights are unresponsive, try a factory reset.

Multi-Link or TWS Pairing Issues

Problem: Speakers won’t sync in Multi-Link or TWS mode
Quick Solution:

Ensure all speakers are powered on and close together.
For Multi-Link: Short press the Multi-Link button on the master speaker.
For TWS: Long press the Multi-Link button on the primary speaker for 3 seconds.
If syncing fails, restart all speakers and retry setup.

USB Playback Not Working

Problem: USB drive not recognized or won’t play
Quick Solution:

Use a USB drive formatted to FAT32 or FAT16.
Supported file types: MP3, WAV (8–448 kbps).
Insert USB fully and select USB mode via your device or speaker controls.

Speaker Keeps Entering Standby Mode

Problem: Speaker turns off after inactivity
Quick Solution:

This is normal behavior. The SOSP-600 enters standby after 30 minutes of no use.
To wake it, press and hold the Power button for 2–3 seconds.

Need More Help?

If you’ve tried the steps above and still need assistance, contact Gemini Support:

Phone: 732-346-0061
Email: support@geminisound.com
Web: support.geminisound.com

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