Artículo: BeatGrip Pro – General Troubleshooting Guide

BeatGrip Pro – General Troubleshooting Guide

Gemini BeatGrip Pro – General Troubleshooting Guide

The Gemini BeatGrip Pro is a rugged, magnetic Bluetooth speaker built for outdoor use, featuring dual 15W RMS drivers, RGB lighting, and Bluetooth 5.4 with multi-link and TWS support. If you're experiencing issues with power, pairing, audio, or controls, this guide will help you resolve the most common problems.

Problem: Speaker Won’t Power On

Charge the speaker for at least 10 minutes using the included USB-C cable.
Hold the Power button (Button ⑤) for 2 seconds to turn it on.
If unresponsive, hold the button for 10–20 seconds to force a reset.

Problem: No Sound or Audio Dropouts

Ensure your device is within 10 meters of the speaker.
Remove any physical obstructions between the speaker and your device.
Confirm the speaker is powered on and connected via Bluetooth.
Try restarting both the speaker and your device.

Problem: Bluetooth Won’t Connect

Make sure the speaker is in pairing mode (blue LED flashing).
On your device, select “Gemini BeatGrip Pro” from the Bluetooth list.
If needed, reset the speaker by triple-pressing the Play/Pause button (Button ⑤).
Try clearing the pairing history and reconnecting.

Problem: TWS Pairing Not Working

Power on both speakers but do not connect them to any device yet.
On one speaker, double-press the TWS button (Button ②) to initiate pairing.
Wait for the master unit to flash blue and the secondary to show solid blue.
Then connect your phone to the master unit via Bluetooth.

Problem: Multi-Link Not Working

Connect the first device to the speaker.
Disconnect Bluetooth from the first device (do not power off the speaker).
Connect the second device.
Reconnect the first device.
The LED will turn green to confirm multi-link mode.

Problem: Playback Controls Not Responding

Confirm the speaker is powered on and connected.
Retry button presses with correct timing:
- Short press for volume
- Long press for track skip
If still unresponsive, reset the speaker.

Problem: Speaker Powers Off Unexpectedly

If left unpaired for 10 minutes, the speaker will auto shut down to conserve battery.
Reconnect promptly to avoid this.

Problem: Battery Drains Quickly

Battery life varies based on volume and lighting mode:
- 6–8 hours at 50% volume with lights on
- 10–12 hours with lights off
Turn off RGB lighting to extend playtime.
Recharge fully using a QC3.0 or PD3.0 USB-C charger for best results.

Problem: Charging LED Not Showing

Red LED = charging; LED off = fully charged.
If no light appears, try a different USB-C cable or power source.
Check for debris in the charging port.

Problem: Call Mic Not Working

Ensure the speaker is connected via Bluetooth.
Speak clearly toward the mic (see Button ⑩ on the diagram).
Double-press the Play/Pause button to switch to your phone’s earpiece if needed.
Mic is not active in TWS or AUX mode.

Need Help?

If you're unable to resolve the issue using the steps above, please contact Gemini Sound Customer Service at (732) 346-0061 or visit support.geminisound.com for further assistance. We're here Monday through Friday, 9AM to 5PM EST.

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