Article: GEBX-200 – Bluetooth & Pairing Issues

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GEBX-200 – Bluetooth & Pairing Issues

Gemini GEBX-200 – Bluetooth & Pairing Issues

The Gemini GEBX-200 OWS Wearable Earbuds use Bluetooth 6.0 for fast, stable wireless connectivity. If you're having trouble pairing your earbuds or maintaining a connection, this guide will walk you through the most common issues and how to fix them.

Problem: Earbuds Not Entering Pairing Mode

Quick Fix: Remove the earbuds from the charging case and wait for the red and blue lights to flash alternately. This indicates pairing mode.
If lights don’t flash:
- Press and hold the touch zone on either earbud for 3 seconds to manually power on.
- Then press and hold for 6 seconds to reset and re-enter pairing mode.

Problem: Device Not Finding “GEMINI GEBX-200” in Bluetooth List

Quick Fix: Make sure Bluetooth is enabled on your phone or device.
Try toggling Bluetooth off and back on.
Restart your phone and retry.
If still not visible:
- Reset the earbuds by placing them in the case for 10 seconds, then remove them again.

Problem: Only One Earbud Is Connecting

Quick Fix: This is usually a desync issue.
- Place both earbuds in the case.
- Remove them together and wait for them to sync before pairing.
- If issue persists, reset both earbuds and re-pair.

Problem: Bluetooth Connection Drops Frequently

Quick Fix: Move closer to your device—Bluetooth range is about 10 meters.
Avoid interference from other wireless devices or metal surfaces.
Make sure the earbuds are fully charged; low battery can affect signal stability.

Problem: Audio Lag or Delay During Video Playback

Quick Fix: Ensure your device supports low-latency Bluetooth codecs.
Close background apps that may be using Bluetooth.
Try disconnecting and reconnecting the earbuds.

Additional Tips

The GEBX-200 auto-reconnects to the last paired device when powered on.
If switching between devices, manually disconnect from the first before pairing with another.
Firmware updates on your phone or earbuds may improve Bluetooth performance.

Need Help?

If you're unable to resolve the issue using the steps above, please contact Gemini Sound Customer Service at (732) 346-0061 or visit support.geminisound.com for further assistance. We're here Monday through Friday, 9AM to 5PM EST.