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GBTX-200 – Call Quality & Microphone Troubleshooting
The Gemini GBTX-200 headphones include a built-in microphone and Environmental Noise Cancellation (ENC) to improve voice clarity during calls. If you're experiencing issues with call quality or mic performance, here are steps to help resolve them.
Problem: Callers Can’t Hear You Clearly
- Make sure the microphone is not obstructed by clothing, hair, or accessories.
- Speak directly toward the mic area located on the earcup.
- If using Bluetooth, ensure the headphones are properly paired and connected.
- Try disconnecting and reconnecting the Bluetooth connection to refresh the audio channel.
Problem: Poor Audio Quality During Calls
- Move closer to your device to reduce signal interference.
- Avoid using the headphones in areas with heavy wireless traffic or metal surfaces.
- Restart the headphones and reconnect to your device.
- If the issue persists, test the mic using a voice recording app to isolate the problem.
Problem: Microphone Not Working at All
- Confirm the headphones are powered on and connected via Bluetooth.
- Check your device’s input settings to ensure the GBTX-200 is selected as the active microphone.
- Try using the headphones with a different device to rule out software conflicts.
- If using AUX mode, note that the microphone may not function depending on the cable and device.
Problem: ENC Not Reducing Background Noise
- ENC is active during Bluetooth calls but may not eliminate all ambient sounds.
- For best results, use the headphones in moderately quiet environments.
- Ensure the mic is unobstructed and positioned correctly.
Additional Tips
- The multifunction button can be used to answer, hang up, reject, or redial calls.
- Double-clicking the button while connected via Bluetooth will redial the last number.
- ENC is designed to reduce environmental noise, not eliminate it entirely.
Need More Help?
If you’ve tried the steps above and still need assistance, contact Gemini Support:
Phone: 732-346-0061
Email: support@geminisound.com
Web: support.geminisound.com