Artículo: GEBX-100 – Charging & Battery Tips

GEBX-100 – Charging & Battery Tips

Gemini GEBX-100 – Charging & Battery Tips

The Gemini GEBX-100 true wireless earbuds come with a compact charging case and USB-C fast charging support. If you're experiencing issues with charging, battery life, or power behavior, the tips below can help you get the most out of your earbuds.

Problem: Earbuds Won’t Charge

Make sure the earbuds are properly seated in the charging case.
Check that the case has sufficient charge—plug it in using the included USB-C cable.
If the earbuds don’t light up when placed in the case, clean the charging contacts with a dry cloth.
Try a different USB-C cable or power adapter if the case doesn’t charge.

Problem: Charging Case Not Charging

Use a 5V USB-C power source (avoid low-power ports like some laptops).
Look for an LED indicator on the case to confirm charging status.
If no light appears, try a different cable or wall adapter.
Inspect the USB-C port for dust or debris.

Problem: Battery Drains Too Quickly

Fully charge both the earbuds and the case before use.
Avoid using the earbuds at maximum volume for extended periods.
Disable extra features (like voice assistants) if not needed.
Store the earbuds in the case when not in use to prevent idle battery drain.

Problem: One Earbud Dies Faster Than the Other

This can happen if one earbud is used more often for calls or controls.
Occasionally swap left/right usage to balance battery wear.
Ensure both earbuds are charging evenly in the case.

Charging Best Practices

Charge the case regularly to avoid deep discharge.
Avoid exposing the earbuds or case to extreme heat or cold.
Use only certified USB-C cables and avoid third-party fast chargers unless verified safe.
If storing long-term, charge the case to around 50% and power off the earbuds.

Need Help?

If you're unable to resolve the issue using the steps above, please contact Gemini Sound Customer Service at (732) 346-0061 or visit support.geminisound.com for further assistance. We're here Monday through Friday, 9AM to 5PM EST.

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