G2V, G4V - Troubleshooting Guide
The Gemini G2V and G4V are USB-powered MIDI DJ controllers designed for use with Virtual DJ and other compatible software. The G2V is a 2-channel controller, while the G4V expands to 4 channels. Both feature touch-sensitive jog wheels, performance pads, built-in audio interfaces, and robust metal construction.
Quick Fixes (Under 30 Seconds)
- Restart controller and DJ software
- Try a different USB port or cable
- Use direct USB connection (avoid hubs)
- Update ASIO drivers and DJ software
- Check MIDI recognition in OS settings
Common Issues & Solutions
1. Controller Not Powering On
Symptom: No lights, no response
Solution: Use a powered USB port or wall adapter - Replace USB cable - If still unresponsive, internal power components may need servicing
2. Not Recognized by Software
Symptom: Virtual DJ or Traktor doesn’t detect the controller
Solution: Power on controller before launching software - Install Gemini ASIO drivers from Gemini Downloads - Use correct mapping files for Traktor or Virtual DJ - Check MIDI device list in your OS
3. No Sound Output
Symptom: No audio from speakers or headphones
Solution: Confirm master and booth outputs are connected properly - Set mixer knobs and faders to mid-level - In Virtual DJ, select “Use Soundcard” when prompted - Check audio routing in software settings
4. Jog Wheels or Pads Not Responding
Symptom: Jog wheels don’t scratch, pads don’t trigger
Solution: Enable touch sensitivity in software - Reinstall or remap MIDI functions - Test with another DJ software
5. Lighting or Display Issues
Symptom: LEDs stay on or don’t respond
Solution: Reset controller to factory settings - Unplug for 30 seconds before reconnecting - Persistent issues may indicate hardware faults
Prevention Tips
- Safely eject controller before unplugging
- Avoid unpowered USB hubs
- Keep firmware and DJ software updated
- Store in a dry, padded case
- Clean faders and knobs regularly
Need More Help?
If you’ve tried the steps above and still need assistance, contact Gemini Support:
Phone: 732-346-0061
Email: support@geminisound.com
Web: support.geminisound.com