Fixing spacer array malfunctions in the WPX-2000

This guide covers how to identify and fix spacer array malfunctions in the WPX-2000, so you can get it back to full performance.

Recognizing the problem

What customers tell us

• "My WPX-2000 was working fine, but now it powers on without starting playback."
• "There's a strange whirring noise coming from the device, and it seems to be underperforming."
• "The display flashes an error code, but I'm not sure what it means."

Symptoms you might notice

• The device fails to initialize correctly after powering on.
• Unexpected noises during operation, possibly indicating internal misalignment.
• Display errors linked to the spacer array.

Why this happens

Common causes

• Misalignment during shipment or relocation that displaces the spacer array.
• Wear and tear from prolonged use without regular maintenance checks.
• Exposure to conditions outside the recommended specifications, such as excess humidity or overheating.

Solutions that work

Our support team has resolved this issue using these methods.

Method 1: check for obvious damage

Inspect the spacer array for visible damage or misalignment that might be causing the malfunction.

1. Turn off the WPX-2000 and unplug it from the power source.
2. Follow the manual's instructions to open the casing of the device.
3. Locate the spacer array and examine it for signs of physical damage, such as cracks or displacement.

Success tips:

• Make sure the device is completely powered down before you inspect internal components.
• Use a soft cloth to gently clean off any dust that's obscuring your view of potential damage.

Method 2: spacer array replacement

Replace the defective spacer array to restore normal function once you've confirmed a malfunction.

1. Contact Gemini Sound support to diagnose and confirm the spacer array malfunction.
2. Request a replacement spacer array from the manufacturer.
3. When you receive the replacement, make sure the device is turned off and unplugged.
4. Follow the manufacturer's step-by-step guide to safely remove the old spacer array and install the new one.

Success tips:

• Double check the alignment of the new spacer array before closing the casing.
• Keep track of all screws and make sure they're securely fastened during reassembly.

Prevention

To avoid this problem in the future:

• Inspect the spacer array regularly for signs of wear or misalignment.
• Follow the manufacturer's maintenance schedule for the WPX-2000.
• Use the device only in environments within the specified conditions, to avoid unnecessary stress on the spacer array.

Still need help?

If these solutions don't fix your spacer array malfunction, contact support@geminisound.com with what you tried and when the problem started.