SOSP-8 – Battery & Charging Troubleshooting

The SOSP-8 is built for long-lasting performance, but battery and charging issues can occasionally occur. This guide covers how to identify and resolve common power-related problems.

Battery Not Charging

Quick Fix:

• Use the included DC power adapter and ensure it’s securely connected to both the speaker and a working outlet.
• Check the charging port inside the sealed rear compartment for debris, corrosion, or moisture.
• Make sure the speaker is powered off while charging for best results.
• Allow up to 4 hours for a full charge.

Battery Specs:

• 3.6V 2500mAh 9.0Wh Lithium Ion Battery
• Rechargeable via DC power cable
• Up to 24 hours of play time on a full charge

Battery Draining Quickly

Quick Fix:

• Reduce volume levels during playback.
• Turn off LED lighting effects when not needed.
• Avoid using the USB charging port to power external devices while playing music.
• Ensure the speaker is fully charged before extended use.

USB Charging Port Not Working

Quick Fix:

• Confirm the speaker is powered on.
• Try a different USB cable and device.
• Inspect the USB port inside the rear compartment for moisture or debris.
• If the port is loose or damaged, avoid forcing connections and contact support.

Note: The USB port is designed for charging small devices like phones or tablets. It does not support media playback.

Charging Safety Tips

• Always use the original power adapter provided with the SOSP-8.
• Do not charge the speaker while wet or submerged.
• Store the speaker in a dry environment when not in use.
• Avoid exposing the battery to extreme heat or cold.

Need More Help?

If you’ve tried the steps above and still need assistance, contact Gemini Support:

Phone: 732-346-0061
Email: support@geminisound.com
Live Chat: www.geminisound.com