GSBR-20 – Bluetooth Pairing & Playback Issues

Gemini GSBR-20 – Bluetooth Pairing & Playback Issues

The GSBR-20 defaults to Bluetooth mode when powered on, making wireless playback simple and convenient. If you're having trouble pairing or maintaining a connection, follow these steps to resolve the issue.

Problem: Speaker Doesn’t Appear in Bluetooth List

• Make sure the speaker is powered on. The LED ring should flash to indicate Bluetooth pairing mode.
• If it’s not flashing, press the rotary knob to cycle to Bluetooth mode manually.
• Ensure your phone or tablet has Bluetooth enabled and is within 10 meters of the speaker.
• Restart both the speaker and your device, then try pairing again.

Problem: Speaker Is Already Paired to Another Device

• The GSBR-20 can only pair with one device at a time.
• Disconnect or unpair the speaker from any previously connected device.
• If necessary, reset the speaker by powering it off and back on, then re-enter Bluetooth mode.

Problem: Audio Cuts Out or Is Delayed

• Keep the speaker within range and avoid physical obstructions or metal surfaces.
• Close other apps or devices that may be using Bluetooth simultaneously.
• Try unpairing and re-pairing the speaker to refresh the connection.

Problem: No Sound After Pairing

• Confirm that your device is sending audio to the GSBR-20 (check output settings).
• Adjust the volume on both the speaker and your device.
• Try playing audio from a different app or source.

Additional Tips

• The GSBR-20 supports Bluetooth 5.3 for improved range and stability, but compatibility may vary by device.
• If pairing issues persist, try using AUX mode as a temporary workaround.

Need Help?

If you're unable to resolve the issue using the steps above, please contact Gemini Sound Customer Service at (732) 346-0061 or visit support.geminisound.com for further assistance. We're here Monday through Friday, 9AM to 5PM EST.