Article: GEBX-100 – Bluetooth & Pairing Issues

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GEBX-100 – Bluetooth & Pairing Issues

Gemini GEBX-100 – Bluetooth & Pairing Issues

The Gemini GEBX-100 true wireless earbuds use Bluetooth 5.4 for fast, low-latency connections. If you're having trouble pairing or maintaining a connection, follow the steps below to troubleshoot.

Problem: Earbuds Won’t Enter Pairing Mode

Remove both earbuds from the charging case.
Wait for the LED indicators to flash (typically blue or white), signaling pairing mode.
If no lights appear, place the earbuds back in the case and remove them again.
Ensure the earbuds are charged—charge for at least 10 minutes before retrying.

Problem: Device Can’t Find “GEBX-100” in Bluetooth Settings

Make sure Bluetooth is enabled on your phone, tablet, or computer.
Keep the earbuds within 10 meters of your device.
If “GEBX-100” doesn’t appear, restart both the earbuds and your device.
Try removing other paired devices that may be interfering.

Problem: Only One Earbud Connects

Place both earbuds back in the case and close the lid.
Wait a few seconds, then remove both earbuds at the same time.
They should auto-pair with each other before connecting to your device.
If the issue persists, reset the earbuds (see your manual for reset instructions, if available).

Problem: Audio Cuts Out or Connection Drops

Stay within the recommended 10-meter range.
Avoid physical obstructions or metal surfaces between the earbuds and your device.
Close other apps or devices that may be using Bluetooth simultaneously.
Fully charge the earbuds and case to ensure stable performance.

Additional Tips

The GEBX-100 supports touch controls—accidental taps may pause or disconnect audio.
If pairing issues persist, try resetting your device’s Bluetooth settings or test with a different device.
For best results, keep the charging case battery topped up (250mAh capacity, USB-C charging).

Need Help?

If you're unable to resolve the issue using the steps above, please contact Gemini Sound Customer Service at (732) 346-0061 or visit support.geminisound.com for further assistance. We're here Monday through Friday, 9AM to 5PM EST.